"What is community based transportation and why is it unique?"

Community based transportation simply means that the point of origin for our transportation service is your community! In other words, you can expect a friendly smile and service you can trust because we care about you as a neighbor as well as a customer.

"Why use Coach and Courier to the airport instead of a shuttle service?"

Most of our customers enjoy the convenience of direct door-to-door service. We're able to avoid customer complaints typically associated with shared ride operations such as being picked up too early or being delayed by other passengers at en route stops on the way to the airport.

"Isn't it cheaper to park at the airport?"

If the length of the stay is of short duration, then the answer is definitely, yes. Parking in the satellite lot at the airport can cost as little as $7.00 a day. What our customers generally take into consideration, other than the convenience that our service provides, is the value it offers. Personal security, time management and personal vehicle expenses are also very important.

"Is Coach and Courier more dependable than standard taxi services?"

This is what makes being community based important. Because Coach and Courier employees are active members within the community, we hold ourselves to a higher level of accountability than one might expect from a transportation service. The State of Maryland Public Service Commission inspects our fleet semi-annually and issues special licenses to all of our drivers.

"What do I do if my flight is delayed?"

Nothing. Coach and Courier will monitor all commercial flights and still plan on arriving at the airport to greet you as scheduled after actual arrival.

"Do I have to pay surcharges if my flight is delayed and arrives after 11:00 p.m. or if it is snowing upon my arrival? After all, it's not my fault that the flight is late or that it is snowing."

Unfortunately, in order to ensure quality service under those conditions, the answer to both is yes. Coach and Courier cannot be financially responsible for the integrity of airline operations and changes in weather patterns. In the event that either of these conditions is known to exist in advance, you may want to call our toll-free answering service as soon as possible at 240-876-3929 to cancel your reservations and avoid these surcharges.

"What do I do if I miss my connection or my flight is cancelled?"

In the event that your flight plans change or you miss your connection, please notify Coach and Courier as soon as possible by calling 240-876-3929. Otherwise, our vehicle will arrive to greet your scheduled flight and you will be charged no-show fees. If your flight is cancelled and you still require a pick-up at the airport, please call us as soon as possible to inform us of your new itinerary. We will not dispatch a vehicle for flights that are known to be cancelled.

"Where do I meet Coach and Courier at the airport after my flight arrives?"

Unless otherwise directed, your scheduled Coach and Courier vehicle and driver will meet you at the following airport locations:

BWI (Lower)
Arrival level; on the outer curb outside of your airline's baggage claim area.

Dulles
20 minutes after the arrival of your domestic flight and 35 minutes after the arrival of your international flight. For domestic flights, look for your Coach & Courier Driver holding a sign with your name on it near the Travelers Aid Desk adjacent to the sign for Baggage Claim #4. For international flights, look for your Coach & Courier Driver holding a sign with your name on it in the International Terminal outside the exit for Customs.

Ronald Reagan National Airport
Arrival level; on the outer curb outside of your airline's baggage claim area.

"Does Coach and Courier provide service 24 hours a day?"

Coach and Courier provides transportation services by reservation 24 hours a day, 7 days a week, with the exception of Thanksgiving Day, Christmas Eve after 3:00 p.m. and Christmas Day. Reservations may be made by calling our reservations desk at (410) 451-3030.. Hours of operation for the reservations desk are Monday through Friday 9:00 a.m.- 8:00 p.m. and Saturdays 9:00 a.m.- 6:00 p.m. Requests for on-demand pick-ups will be accommodated during daytime business hours as the schedule allows.